Privacy Policy
Last Updated: September 15, 2026
TREKS (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal data of our site visitors, corporate clients, school coordinators, and event participants in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
This Privacy Policy explains how we collect, use, process, and safeguard your personal information through treks.events.
1. Information We Collect
We collect personal information necessary to deliver our services, plan events, and optimize digital tools:
Contact & Organization Details:
Name, email address, contact phone number, company/school name, designation, and billing details provided when requesting a proposal, booking a brief, or submitting a contact form.Program Logistics Information:
Group size, grade/age bracket of participants, dietary preferences, and any accessibility or physical mobility considerations submitted by group coordinators.Digital & App Interaction Data:
When using companion mobile tools (like the BioScape App during field quests), we may process anonymous waypoint progress, scanned species logs, team quest rankings, and transient location data necessary for interactive GPS wayfinding.Website Analytics:
Non-identifiable technical data including IP address, browser type, referral URLs, and browsing patterns collected via standard cookies to improve website functionality.2. How We Use Your Personal Data
We use the information collected for legitimate educational, operational, and commercial purposes:
- Preparing customized event proposals, module outlines, and HRD Corp-compliant documentation.
- Coordinating venue arrangements, meal preparations, and safety planning with our partner resorts.
- Setting up student or corporate squad profiles on digital event platforms and leaderboard displays.
- Issuing program confirmations, invoices, participant certificates, and post-expedition learning journals.
- Communicating important logistical updates or responding directly to user inquiries.
3. Disclosure of Personal Data
We do not sell, rent, or lease your personal information to third parties. We disclose data strictly on a need-to-know basis to:
Hospitality & Venue Partners:
Authorized resort liaisons (e.g., Awana Genting, Avillion Port Dickson) for rooming lists, dietary coordination, and facility access.Certified Facilitators & Safety Marshals:
On-site team leaders and naturalists for participant roll calls and emergency preparedness.Regulatory Authorities:
Government agencies (such as HRD Corp or safety auditors) where mandated by statutory compliance or lawful requests.4. Children’s Privacy (STEAM & School Programs)
For youth and school activities, TREKS does not collect personal contact information directly from minor students without school or parental authorization.
Student lists, squad names, and field notes are managed through bulk coordination with official school representatives. Digital quest tools require no public social profiling for minors.
5. Data Security & Retention
We implement standard organizational and technical safeguards to prevent unauthorized access, accidental alteration, disclosure, or destruction of your personal data.
Personal records are retained only for as long as necessary to fulfill event delivery, audit compliance, financial reconciliation, and post-event reporting requirements.
6. Your Rights Under Malaysian PDPA
Under the Personal Data Protection Act 2010, you have the right to:
- Request access to the personal data we hold about you.
- Request correction of any inaccurate, incomplete, or outdated data.
- Withdraw consent to the continued processing of your data for promotional or direct marketing communications.
7. Contact Us
For any inquiries, data access requests, or questions regarding these Terms or our Privacy Policy, please reach out to:
We invite you to a brief consultation to discuss your specific needs